THANKYOU FOR SUPPORTING OUR FAMILY OWNED AUSSIE BUSINESS

FAQs

  1.  If I don’t like my purchase can I return it?

100% yes. You have 30 days to return your purchase to us in the original condition and we will refund your purchase as soon as we have assessed it. You will be notified as soon as the refund is processed. If you wish to return any goods, contact us so we can give you directions

  1. Where can I post the goods I no longer want?

All you need to do it send the items to

Boardwalk Boutique – Shop 50, The strand, 72-80 Marine Parade, Coolangatta QLD 4225

  1. What if I want to exchange?

All you need to do is contact us that you’d like to exchange and inform us of what you’d like to swap it for (we'll hold these aside for you so you dont miss out). Post the goods back to the above address and we will arrange your new pair to be sent to you on arrival. 

  1. How much will my postage cost.

Regular Post is a flat rate of $10. If you’d prefer Express, it will cost you $15.00.

  1. Can I return the purchase I make online to your store?

Yes 100%. It will just need to be returned through the online portal by one of our friendly staff. We can not return cash if you paid online.

  1. How do I track my parcel?

When you get your confirmation email that your parcel is on its way, you will find a tracking number. We use Australia Post to post products to you, depending on your location. Visit this site and use the code supplied. 

  1. What if there is an issue with delivery?

Please contact us ASAP so we can get to work in figuring out what is going on with the carrier we used.